HUD guidance released earlier this year offers advice on how to assess – and just as important, how to document – requests for service animals and emotional support animals (ESAs). If a housing provider has not yet done so, the issuance of this guidance presents the perfect opportunity to review and update procedures for all animal-related requests, especially because online-based ESA letters and telehealth evaluations will only grow in prevalence due to the COVID-19 crisis. …

To learn more, please click here to read the complete article by Joseph A. Carroll. This article is printed with permission from the National Association of Residential Property Managers. Carroll, Joseph A. “Assessing Animal-Related Reasonable Accommodation Requests: Step-By-Step Guide.” NARPM® Residential Resource, Volume 31, Number 6, June 2020, Pp. 16+.